Contact us

Customer support

If you have a question about an order, delivery, or return, please include your order reference in all correspondence so we can help you more quickly.

You can contact us by email at support@shoppingonlinedirect.com.

Vendor and partnership enquiries

If you are interested in selling on Shopping Online Direct or partnering with us as a supplier, please contact vendors@shoppingonlinedirect.com with information about your business and product catalogue.

Feedback and complaints

We take customer feedback seriously. If you would like to raise a concern or complaint, please email complaints@shoppingonlinedirect.com and we will acknowledge your message as soon as reasonably possible.