Privacy Policy | Shopping Online Direct

1. Who we are

This Privacy Policy explains how Shopping Online Direct (the "platform", "we", "us") collects, uses, and protects your personal data when you use our website and services.

2. What data we collect

Depending on how you use the platform, we may collect:

Account details such as name, email address, and password.
Order and payment-related information (handled via our payment provider).
Delivery details such as shipping addresses and contact phone numbers.
Logs and technical data about how you access and use the site.

3. How we use your data

We use personal data to:

Operate the marketplace and process orders.
Communicate with you about your account and purchases.
Detect and prevent fraud and abuse.
Improve and secure the platform.

4. Legal bases

We rely on a combination of legal bases under applicable data protection law, including performance of a contract, legitimate interests, compliance with legal obligations, and, where required, your consent.

5. Sharing with vendors and service providers

We share relevant order and delivery details with marketplace vendors so they can fulfil your purchase. We also use third-party service providers for payment processing, email, analytics, and infrastructure. These providers are required to protect your data and only process it on our instructions.

6. Your rights

Subject to applicable law, you may have rights to access, correct, delete, or restrict the use of your personal data, and to object to certain processing. To exercise these rights, please contact us using the details on the Contact page.

7. Data retention and security

We keep personal data only for as long as necessary for the purposes described above or as required by law. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

8. Updates to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.