Frequently asked questions
Who fulfils my order?
Shopping Online Direct is a marketplace. Products are listed and fulfilled by independent vendors and suppliers. Your order confirmation will show which vendors are responsible for each item.
Why is my order arriving in multiple parcels?
If your basket contains products from multiple vendors, your order may be split into separate shipments. You will see this at checkout and in your order history. Shipping charges and delivery estimates are calculated per vendor.
How do returns and refunds work?
You can request a return for eligible items from your order history within the applicable returns window. For more details, please see our Shipping and Returns Policy.
How is my data used?
We use your data to operate the marketplace, process orders, and improve the service. For full details, including your rights and choices, please review our Privacy Policy.
How can I contact support?
Visit our Contact page for support contact details. Please include your order reference in any message so we can locate your order quickly.